PRIVACY POLICY

Our Privacy Policy governs RentDrive.ae car rental regulation of your data. It deals with processing and utilizing the data provided by a customer or a visitor. If you plan to use our services, you must abide by the principles of our privacy policy. We have exclusive rights to amend, update, or replace this Policy anytime without any notice.

The following Information is Collected From the User

Anonymous Information

The anonymous information that we collect is for the benefit of our business. We improve our areas, including business, customer support, and marketing, and get to know about the user.  This data doesn’t entail the specific details of the users or their activities with any third party. It includes:

  • Browser name
  • IP address
  • Length of the visit to the website
  • Device name
  • The operating system of the device

Access to the Personal Information

The access to the user’s operation is fundamental to the operation of car rental service and marketing of the business. If you decide to acquire our services then you are required to tell us some specific personal details, including:

  • Delivery address
  • Credit card details
  • Name
  • Phone number
  • Legal documents are needed to deliver our service.

This information carries a vital importance to operate our rental business. We feature services such as call back service or newsletter and we are bound to ask you for your data, e.g., phone number, email address, and name.

Regulation of the Customer’s Information

  • Name: The name is utilized as a reference name for the user.
  • Phone number: The phone number is utilized to reach the user during delivery time and subsequently in case of future requirements.
  • Address: It is utilized for the delivery of the vehicle to the customer.
  • Legal documents: The customer’s request for legal documents is required for any rental vehicle business in the UAE before providing them with the service.
  • Email: Email is employed to send newsletters and promotions to the customer.
  • Credit Card: The credit card information is used to pay for the booking

How Do You Pay from Your Credit Card System

The third-party gateway is used by us to collect your credit card details. It merges the credit card system into our business. As soon as you pay for the booking, the payment and card details are processed by the third party. RentDrive.ae doesn’t directly access the payment; however, we assure you that your customer’s card details are secured. Here is an insight:

  • The payment is regulated through third-party payment processors. We don’t have access to your card details.
  • We ensure that the third-party payment system is secure for you, saving you from any sort of threats and hacking attempts.
  • In case you don’t involve RentDrive.ae and contact a third party directly then we are not responsible for any sort of loss including any loss of data, money, or leak of card details if you contact the third party directly without involving RentDrive.ae.

How do we utilize cookie information?

Here is an insight into the utilization of Cookies Us:

  • The cookies are there to assist the users by giving them personalized suggestions based on their activities on the same browser.
  • The cookies help us to customize our Web page according to your requirements. It keeps your filters saved even if you reload the website so that the user doesn’t have to set the selections again and again.
  • The cookies also make sure to track your activities on the Internet so that we can show you suggestions based on your personal preferences.
  • The cookies assist our business in the market by helping us regulate healthy competition and other market strategies.

Access To The Website

Our website is accessible to all age groups without any geographical restrictions. But, only users who are 21 years old or above are authorized to avail of our services.

We Make to Secure the Data of Our Users

RentDrive.ae takes the responsibility of securing the data of users by taking all sorts of physical and digital steps. We make sure the personal and anonymous data of our users is not vulnerable and 100% protected from hackers. Rest assured that we never sell or make a copy of our user data, and it is stored in a protected and confidential space.

Disclosure of User Data

  • In certain situations, we have to share the user’s data with other third parties because of legal concerns, security or to render our services to the customer.
  • On their legitimate requests, we are obligated to provide all the user’s information to legal departments, such as police, court, intelligence departments, and other legal departments.
  • We must reveal the information of the user to certain third parties such as delivery firms, tracking firms, and customer support firms.
  • The firm can share the user’s information with other third-party firms for marketing and research.
  • We can share the user’s information with the Police, legal authorities, or the court in the case of a scam by the customer.

Change in Privacy Policy

RentDrive.ae holds the exclusive right to amend the privacy policy without any prior notice to the user.